Can I refund my remaining balance? What is the charge?

Yes, you can refund your remaining balance if you do not wish to trade anymore.


We will not charge any fee for refunding, however, transaction fee may be applied for bank transfer and coins withdrawal.   

 

Still have questions?

Please reach out to us at any of these mediums if you have any questions or comments:

Website Chat: www.genesisblockhk.com (Click chat bubble at the right bottom corner)

Email: help@genesisblockhk.com

Wan Chai Office : 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road) (+852 3996 9561)

Tsim Sha Tsui Office: Shop B,C,D, G/F SOLO Building, 41-43 Carnarvon Road, Tsim Sha Tsui (+852 2891 0818)

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