When a transaction sent by mistake
This applies when:
- you sent BTC to the wrong bitcoin address or
- you were scammed or hacked.
Once the coins are sent out, they cannot be reversed. If you still want to try tracking the bitcoin address you sent your BTC to, you can use tools like Block Explorer.
Please follow our security guide to protect your fund.
Please reach out to us at any of these mediums if you have any questions or comments:
Website Chat: www.genesisblockhk.com (Click chat bubble at the right bottom corner)
Wan Chai Office : 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road) (+852 3996 9561)
Tsim Sha Tsui Office: Shop B,C,D, G/F SOLO Building, 41-43 Carnarvon Road, Tsim Sha Tsui (+852 2891 0818)