How to ensure my funds are securely stored? Is there any insurance covered if my funds are being hacked?

Great question!

Bitcoin and crypto are designed for you to have full control of your assets.  Genesis Block acts as your counter-party when trading.  We use multi-signature and cold wallets to ensure funds are safe on our end and will execute trades upon your request.  

In order to minimise counter-party risk, please send us the coins or funds when you are ready to trade.  Once a trade is done, we settle the payment within 24 hours. 

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Still have questions?

Please reach out to us in any of the following channels if you have any questions or comments:

Website Chat: (Click chat bubble at the right bottom corner)


Wan Chai Office : 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road) (+852 3996 9561)

Tsim Sha Tsui Office: Shop B,C,D, G/F SOLO Building, 41-43 Carnarvon Road, Tsim Sha Tsui (+852 2891 0818)