In order to secure your account, video is required for resetting 2FA.
Please follow the steps below in the video:
1. Hold your ID or passport
2. State the date and your name
3. State “reset Genesis Block 2FA”
Please send your video to your designated group chat. After our compliance team verifies and confirms the video, we will reset your 2FA.
After your 2FA is reset, please refer to the link below to set up your 2FA: