Is withdrawal completed when the status shows "Requested"?

For security reasons, we manually verify every withdrawal. A withdrawal will generally be processed within 24 hours. Once the withdrawal is processed, the status will change from "Requested" to "Sent".

Processed transactions can be viewed on blockchain explorers. 

Some useful links include:

Blockchain.com (Bitcoin)
Etherscan.io (Ethereum or ERC-20 tokens)


Still have questions?

Please reach out to us at any of these mediums if you have any questions or comments:

Website Chat: www.genesisblockhk.com (Click chat bubble at the right bottom corner)

Email: help@genesisblockhk.com

Wan Chai Office: 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road) (+852 3996 9561)

Tsim Sha Tsui Office: Shop B,C,D, G/F SOLO Building, 41-43 Carnarvon Road, Tsim Sha Tsui (+852 2891 0818)