Message: "Please ask us for a quote via chat"

RFQ quotation issue in OTC Portal

When a message "Please ask us for a quote via chat" pops up , this means our platform is temporarily unable to provide quotation(s).

To troubleshoot:

1. Wait and refresh your page a few times;
2. If the same message still shows and no actual quote appears, please contact traders via your designated group chat.


Still have questions?

Please reach out to us in any of the following channels if you have more inquiries:


Website Chat:
www.genesisblockhk.com (Click the chat bubble at the right bottom corner)

Email: help@genesisblockhk.com

Phone: (+852) 3996 9561

Address: 1/F, 269 Hennessy Road, Wan Chai, Hong Kong (Entrance on Stewart Road